The Sustanya questionnaire is tailored to the size and type of your entity, among other parameters. Please make sure you choose the correct entity size so that the questionnaire includes all applicable ESG questions for your entity.

Sustanya’s entity sizes are:
– Micro (up to 10 employees);
– Small (11-50 employees);
– Medium (51-250 employees);
– Large (+250 employees). 

Only an Admin user can edit entity information. To change your entity size, please navigate to ‘Entity Profile’ tab on the right side of the header bar and choose ‘Entity Data’. Please note that a change in your entity size will have an implication in your subscription plan.

Only an Admin user can edit entity information. To change your entity’s industry, please navigate to ‘Entity Profile’ tab on the right side of the header bar and choose ‘Entity Data’.

Sustanya developed special plans and prices tailored for different entity sizes and needs. You can choose your subscription plan by analyzing all features, or accept our Subscription Plan recommendation based on your main goals with Sustanya.

Large entities often require tailored solutions to fullfill their needs. Sustanya can help you find the best solution for you, contact us and our team will reach out to you shortly.

Yes. You can upgrade or downgrade your subscription plan according to your needs by navigating to ‘Entity Settings’ tab on the right side of the header bar and choosing the option ‘Change plan’ in the ‘Billing’ section.

After you’ve created your account, you can edit your profile, including personal information (such as photo, name, job title, e-mail, password, etc.), by navigating to ‘My Account’ tab on the right side of the header bar.

If you cannot remember your Sustanya password, follow the steps below to reset it:

– Go to the Sustanya Login page;
– Click on “”Forgot your password?””
– Enter your e-mail address and submit.

You will receive an automatic e-mail with a link and instructions to create your new password. Check your spam folder if you do not receive the e-mail within 10 minutes.

If you need further assistance, please contact us.

Yes. Sustanya allows you to include several team members to your subscription. Only Admin users can create, delete or modify users and roles.

If you’re an Admin user and wish to invite other team members, navigate to the ‘Entity Settings’ tab on the right side of the header bar, then choose ‘Team Members’ section.
– You can then click ‘+ Add team member’ and enter the e-mail address(es) of the people you’d like to invite. Then click ‘Send Invites’.
– The invited user(s) will receive the invite in their e-mail inbox (sometimes the invite e-mails can show up in the Spam folder).

There are different User Roles in Sustanya that you can assign:
– Observer (several allowed, can be internal or external collaborators): Can view ESG and Analytics data, and download ESG Reports.
– User (several allowed, can be internal or external collaborators): Has all Observer privileges. Can enter and edit ESG data and ESG Reports.
– Approver (only one Approver can be defined and must be an internal collaborator): Has all Observer and User privileges. Can approve ESG Data, and can approve and publish ESG Reports.
– Admin (several Admin users can be defined and must be internal collaborators): Has all Observer, User and Approver privileges, unless if a different Approver has been assined. Can create, delete or modify users and roles, and can edit entity information.

If you are an Admin user, you can remove access for any users. To do this, navigate to ‘Entity Settings’ tab on the right side of the header bar and choose ‘Team Members’ and click on ‘Remove access’.

Several Admin users can be created in Sustanya.

You can delete an Admin account as long as there’s another Admin user associated to the entity.

No. Sustanya only allows addding Users of the same email domain name to an entity.